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PLACING
AN ORDER
Contact
us via email squirehaven@msn.com,
telephone: 972-636-7393
Send
us a sketch or picture of the design you want. We will send a
detailed
sketch
and continue to communicate with you until the design is
finalized.
You
will receive a cost estimate with detailed description of
materials used
and
an estimated delivery time frame.
THE
ORDER PROCESS
We
will require a 50 percent non-refundable deposit upon
commissioning,
which
is payable by Visa, MasterCard, American Express, or personal
check.
We
will email you a picture of your completed jewelry piece for
your
final approval. Then we will request your approval to bill your
card with
the
invoice balance, which will fall within the original estimate.
You
will receive an email stating the FedEx waybill. In our
experience
delivery
of the parcel takes three - four working days. In your parcel
you will
receive
your made to order jewelry piece with a copy of the invoice
What
if the item arrives damaged or different that what I expected?
We
guarantee our craftsmanship. Although custom orders are
non-returnable,
we
have a confidence policy whereby we will make minor changes to
the
jewelry
piece if possible to meet your satisfaction.
Any
damaged goods must be returned using FedEx within 2 days.
We
will replace or re-instate your item to it's original state
without any delay.
It
is our policy to send parcels insured.
How
long will it take to make a custom ordered jewelry piece?
Of
course the answer to that questions depends on the complexity
of
the design, but most made to order jewelry pieces can be
completed
in
a two to four week time frame. You will be given an agreed upon
delivery
date. Express orders can be discussed at additional cost.
How
do I make final payment?
You
may fax or call a signed copy of the jewelry drawing stating
clearly
your
card number and the expiration date. Also please indicate your
billing
address
and where the parcel will be delivered to.
Can
you recreate a ring that I have lost or want?
Yes,
we can. With a picture and your description we will make a very
close
or
(sometimes even better) version of your ring. We can also
interpret the
drawing
of what you have in mind, and guide you with a design that is
both
practical
and functional.
Can
you remodel or alter a design using my gold and diamonds?
Yes
we can. After careful study of your diamonds/gems we will give
an
honest
opinion of what can be re-used. We will then start the process
as
described in "Placing
an order?"
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